- Problem: A New York-based executive coaching company sought to enhance its coaching program and improve client management to better serve its executive clientele.
- Solution: Fraction Project Management provided a complete curriculum redesign with job search strategies and a focus on community engagement. We also created standardized processes and templates for community engagement. To focus on client success management, we created a personalized onboarding process, ongoing support, and a feedback loop to improve the program continuously.
- Results: We successfully revamped the coaching program, resulting in a 35% increase in led to a 35% program enrollment surge, while client integration time decreased by 40%. This created a more engaged community, with active participation and peer networking increasing by 60% while also gaining a 45% increase in the positive feedback loop.
